Job Description
Sound technical, functional, and analytical abilities with extensive knowledge of Oracle PL/SQL, Oracle Forms, Unix Shell Scripting, Retek Merchandising System (RMS) Experience in both application development as well as application support roles Responsible for resolving problems/issues in Oracle Retail Modules batch and application and provide suggestions for fixing the same Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers daily High flexibility so you remain agile in a fast-changing business and organizational environment Create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities Directly engaged with customer/onsite team member to resolve any outstanding issues Provide dashboards, reports, and other statistics to all DC's/Clients Maintaining Service Level Agreements (SLAs) for issue resolution, system availability, system/ batch health check-up, maintenance activity, reporting and follow-ups Providing L2/L3 support which includes fixing of medium and high priority issues impacting the business Work on module customization, Patch Upgrades and adhere to Change management delivery workflow Ensure batch monitoring work runs smoothly Mentor and support new team members both functionally and technically and guide them about the business processes involved in on Oracle Retail project

Desired Candidate Profile
Bachelor’s degree or equivalent degree/experience Experience in Oracle retail support services for a minimum of 3 years Must have played an active role in defect prevention activities (e.g. recording the defects and appropriate action items) Functional Skill - RMS, RPM, Allocations, ReIM, ReSA, WMS, RIB, RTM, RFM, OMS,RA Technical Skill - SQL, PL/SQL, UNIX, Java, Shell Scripting, Pro*C, Oracle Forms, BI Publisher, Oracle Data Integrator, ADF, R Code, ETL Tool, ODI, Orcale Reports, Python, Conversion, Oracle Service Bus (OSB), Integration Tools -DellBoomi, Oracle Service Bus(OSB), ReTL, Job scheduler - Automic/UC4 Technical knowledge in Oracle Retek, SQL, PL/SQL, java, UNIX, Pro*C and batch schedulers will be an advantage Must have functional knowledge on any of the following ORetail modules - RMS, WMS, RPM, RDF, SPO, MFP, AP, Store Cluster, RPM, ReIM, Allocation, ReSA, POS and RA. This will be extensively used in batch and application support (Need Changes) Interact with the customer across the globe and resolve the outstanding production issues Knowledge/working experience of the batches and its impact on whole system Perform root cause analysis and provide resolutions for erroneous or unprocessed transactions Ability to anticipate potential problems, determine and implement solutions Passion for learning and a desire to develop technical and consultative skills Flexible and able to work effectively in a fast-paced environment

Key Skills
Oracle Retek, SQL, PL/SQL, java, UNIX, Pro*C, Service Bus(OSB), ReTL, Job scheduler Automic/UC4