Designation:
CRMExecutive - Australian Voice Process
Role:
Associate/Senior Associate - (Non Technical) (Voice)
Function/Department:
ITES/ BPO/ KPO/ LPO/ Customer Service/ Operations
Industry:
Construction/Engineering/Cement Metals
State:
Tamil Nadu
City:
Chennai
Vacancies:
1 Nos
Job Type:
Full Time
Salary Per Year:
INR 200,000 To 400,000
Qualification:
Graduate
Course:
Any graduate
Experience:
2 to 3 Years
Languages:
NA
Age Limit:
22 to 30 Years
Gender:
No Preference
Notice Period:
15 Days
Job Posted:
17 October 2020
Job Description
Building and maintaining relationships with clients and key personnel
· Conducting business reviews to ensure clients are satisfied with their products and services.
· Alerting the sales team regarding opportunities for further sales within key clients.
· Escalating and resolving areas of concern as raised by clients.
· Liaising with internal departments to ensure client needs are fulfilled effectively.
· Schedule periodic maintenance for the client
· Register complaints and contact customer to understand the complaint
· Take steps to resolve the complaints
· Audit and update complaint sheets
· Prepare and update weekly and monthly goals
· Inform customer on transport details and heads up on any payments
· Inform client on organizing for Unloading of material, scaffolding and any civil works
· Arrange Pre-installation check with our technician to ensure the site is ready for installation
Desired Candidate Profile
· Age Limit - Below 30 yrs
· Minimum 2 years of experience in international voice process (preferably Australian process).
· Excellent communication skills in English with Australian accent.
· Good relationship management and networking skills.
· Pleasing personality with the ability to understand client needs and execute the same.
· Who enjoys working in a highly charged environment.
· Well versed in MS Office- Excel/Word/Power Point
Interested Candidates can share CV to resume.spmhrsolutions@gmail.com or call 9655449001/3/5/9655290011. Also please register with our Job Site www.spmjobs.com