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 CRMExecutive - Australian Voice Process
Designation: CRMExecutive - Australian Voice Process
Role: Associate/Senior Associate - (Non Technical) (Voice)
Function/Department: ITES/ BPO/ KPO/ LPO/ Customer Service/ Operations
Industry: Construction/Engineering/Cement Metals
State: Tamil Nadu
City: Chennai
Vacancies: 1 Nos
Job Type: Full Time
Salary Per Year:  INR 200,000 To 400,000
Qualification: Graduate
Course:  Any graduate
Experience:  2 to 3 Years
Languages:  NA
Age Limit:  22 to 30 Years
Gender: No Preference
Notice Period:  15 Days
Job Posted: 17 October 2020

Job Description
Building and maintaining relationships with clients and key personnel · Conducting business reviews to ensure clients are satisfied with their products and services. · Alerting the sales team regarding opportunities for further sales within key clients. · Escalating and resolving areas of concern as raised by clients. · Liaising with internal departments to ensure client needs are fulfilled effectively. · Schedule periodic maintenance for the client · Register complaints and contact customer to understand the complaint · Take steps to resolve the complaints · Audit and update complaint sheets · Prepare and update weekly and monthly goals · Inform customer on transport details and heads up on any payments · Inform client on organizing for Unloading of material, scaffolding and any civil works · Arrange Pre-installation check with our technician to ensure the site is ready for installation

Desired Candidate Profile
· Age Limit - Below 30 yrs · Minimum 2 years of experience in international voice process (preferably Australian process). · Excellent communication skills in English with Australian accent. · Good relationship management and networking skills. · Pleasing personality with the ability to understand client needs and execute the same. · Who enjoys working in a highly charged environment. · Well versed in MS Office- Excel/Word/Power Point Interested Candidates can share CV to resume.spmhrsolutions@gmail.com or call 9655449001/3/5/9655290011. Also please register with our Job Site www.spmjobs.com
Contact Details
Recruiter Name: jeeva
Telephone: 9655449007
Company: SPM HR SOLUTIONS