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 AR & Sr AR Caller – International Voice Process (US)
Designation: AR & Sr AR Caller – International Voice Process (US)
Role: Associate/Senior Associate - (Non Technical) (Voice)
Function/Department: ITES/ BPO/ KPO/ LPO/ Customer Service/ Operations
Industry: Bpo/Call Centre/ITES
State: Tamil Nadu
City: Coimbatore
Location: coimbatore All over Tamilnadu
Vacancies: 2 Nos
Salary Per Year:  INR 200,000 To 300,000
Qualification: Graduate
Course:  Any graduate
Experience:  1 to 5 Years
Languages:  NA
Age Limit:  22 to 30 Years
Gender: No Preference
Notice Period:  15 Days
Job Posted: 14 July 2021

Short Description
SPM HR SOLUTIONS Hiring for a Software Company in Coimbatore

Job Description
· Perform pre-call analysis and check status by calling the payer or using IVR or web portal services · Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference · Record after-call actions and perform post call analysis for the claim follow-up · Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact · Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call · Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

Desired Candidate Profile
· 1-4 Years of experience in accounts receivable follow-up / denial management for US healthcare customers · Fluent verbal communication abilities / call center expertise · Knowledge on Denials management and AR fundamentals will be preferred · Willingness to work continuously in night shifts · Basic working knowledge of computers. · Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Allscripts software knowledge would be an advantage. · Due to the current pandemic situation WFH can be opted. Each candidate should possess a laptop, strong broadband connection and power backup. Interested Candidates can share CV to resume.spmhrsolutions@gmail.com or Call 9655449001/3/5, 9655290011,44. Also please register with our job site www.spmjobs.com

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