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 Process Manager
Designation: Process Manager
Role: Product Manager
Function/Department: IT Software - Application Programming/ Maintenance
Industry: Strategy/Management Consulting Firms
State: Punjab
City: Chandigarh
Vacancies: 1 Nos
Job Type: Full Time
Salary Per Year:  INR 375,000 To 800,000
Qualification: Graduate
Course:  NA
Experience:  6 to 8 Years
Languages:  NA
Age Limit:  NA
Gender: No Preference
Notice Period:  NA
Job Posted: 20 February 2023

Job Description
Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews

Desired Candidate Profile
Overall experience of 6+ years and should be a graduate or post graduate in any specialization Graduation in Computer Science, Computer Applications or related subjects min 2 yrs in team handling

Key Skills
group sessions, activities, projects
Contact Details
Recruiter Name:
Telephone: 9655449001/5, 9655290011,44