Designation:
Process Manager
Role:
Product Manager
Function/Department:
IT Software - Application Programming/ Maintenance
Industry:
Strategy/Management Consulting Firms
State:
Punjab
City:
Chandigarh
Vacancies:
1 Nos
Job Type:
Full Time
Salary Per Year:
INR 375,000 To 800,000
Qualification:
Graduate
Course:
NA
Experience:
6 to 8 Years
Languages:
NA
Age Limit:
NA
Gender:
No Preference
Notice Period:
NA
Job Posted:
20 February 2023
Job Description
Prepares performance reports by collecting, analysing, and summarizing data and trends
Ensure Critical Performance Metrics are met consistently
Lead client/vendor reviews/calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from senior leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss operational updates
Build team spirit through group sessions, activities, and projects
Focus on retention of staff through career mapping & guiding team members
Advocate and follow organizational policies and procedures
Adhere to the information security requirements
Ensure all client deliverables met within timelines
Ensure productivity/quality enhancement and process meet all metrics
Remediation of any major incident
Manage client MBR/QBR deck, client calls and reviews
Desired Candidate Profile
Overall experience of 6+ years and should be a graduate or post graduate in any specialization
Graduation in Computer Science, Computer Applications or related subjects
min 2 yrs in team handling
Key Skills
group sessions, activities, projects